Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
Tasks & Responsibilities
Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
Ensuring operational efficiency within a call centre
Providing direction and feedback to team members and assisting with recruitment
Managing, motivating and developing staff providing customer services
Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
May work in a call centre
Alternative Titles
• Client Service Manager
• Service Manager
Assessment Documents
Qualifications
Employment references
CV
Passport
English test
Check VETASSESS website for current requirements.
Customer Service Manager (ANZSCO 149212) | Australian Occupation Guide