ICT Support Engineer (263212)

Tasks & Responsibilities

• Scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
• Identifying variations and potential high risk areas in securing adherence to standards and procedures
• Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
• Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
• Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
• Developing, conducting and providing technical guidance and training in application software and operational procedures
• Analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
• Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
• Performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
• Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems