Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Tasks & Responsibilities
Determining software and hardware requirements to provide solutions to problems
Responding to inquiries about software and hardware problems
Adapting existing programs to meet users' requirements
Installing and downloading appropriate software
Ensuring efficient use of applications and equipment
Implementing computer networks
Designing and maintaining websites
Repairing and replacing peripheral equipment such as terminals, printers and modems
May work in a call centre
Alternative Titles
• ICT Help Desk Officer
• ICT Help Desk Technician
• Systems Support Officer
Assessment Documents
Trade qualification
Employment evidence
Portfolio (if required)
Passport
English test
Check TRA website for current requirements.
ICT Customer Support Officer (ANZSCO 313112) | Australian Occupation Guide